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Terms & Conditions

Please note that by entering one of our car parks, you are acknowledging that you have read and accepted our Terms and Conditions, and that, due to unforeseen circumstances, car parks may be unavailable. If that happens, we can either redirect you to another car park or refund your prepaid parking charge.
Click here for full terms and conditions

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Search Times PARKING

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Entry time^*

Select Entry Time

Exit date^*

Select Exit Date

Exit time^*

Select Exit Time

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Payment

Total $ERR

Price includes GST

Terms & Conditions

Please note that by entering one of our car parks, you are acknowledging that you have read and accepted our Terms and Conditions, and that, due to unforeseen circumstances, car parks may be unavailable. If that happens, we can either redirect you to another car park or refund your prepaid parking charge.
Click here for full terms and conditions

Manage payment methods

Your payment methods list is empty - add a new one below.

Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.

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You have reached the maximum number of cards that can be added to your profile, if you wish to add a different card you will need to remove or edit the cards above

Note: Pre-paid debit cards should not be used as they have limitations that include not permitting refunds.

First name

Last name

Email address

Mobile number

Country

Address Line 1

Address Line 2

Suburb/City

Postcode

Licence Plate Number

I am 18+ and agree to the terms and conditions

I am happy to receive deals, discounts and other marketing and event related information. You can unsubscribe at any time by opting out in Account Preferences

View Purchases

Contact Us > Complaint Resolution

Our Complaint Handling Process

How to make a complaint

If you're not satisfied with our service or if you think there’s something we can improve, it’s important that we receive your feedback so we can provide our customers with a great experience.

We will take your complaint seriously and we work with you to find a solution.

Please complete the Complaint Form to make a complaint. Please provide as much information as possible to help us resolve your complaint including:

Your name, contact details (and purchase reference if relevant)
The car park name or address (if available)
Specific details about your complaint such as what went wrong and what you’d like us to do to resolve it

What happens next?

Once you’ve submitted your complaint, here's what you can expect:

Step 1: You’ll receive an acknowledgement
You will also receive an email confirming your complaint reference number within 48 hours.

Note: If you haven't received your email please check your Spam or Junk email folder.

Step 2: We’ll investigate your complaint.
Our Customer Service Team will investigate the complaint based on the information provided with the aim to find a suitable resolution within 2-3 business days. If your complaint is more complex and requires more time, we’ll let you know.

Step 3: We’ll resolve your complaint.
Based on your circumstances, our team will provide information on what your rights and options are as we work to find a successful resolution to your complaint.

If you want your complaint investigated further

If you’re not satisfied with the outcome of your complaint, you can request that the Customer Service team review the outcome of your complaint.

If you have a query or concern about our Privacy Policy or how your personal information is handled, you can view our Privacy Policy or contact our Privacy Officer.

Following this review, if you feel we haven’t been able to resolve an issue in the way you’d like, you’re able to contact an independent service like the Office of Fair Trading in your state.

Contact Us

If you're in a car park and need help

If you’re in a car park and need immediate assistance, please press the intercom button at the gate or pay station or call us

02 8000 8790

Email Us

Please email us if you have any questions about our services: help@times24.com.au

Email Us

Call Us

Speak to one of our Customer Experience agents

02 8000 8790