Help with Online Purchases

How to sign up or create an account

You will need to create an account with us to purchase parking online. You can still search for parking and compare rates without an account. 

Click the ‘Register or sign in’ prompt, then follow the ‘Don’t have an account? Sign up now’ prompt at the bottom of the page to create a new account. 

Pre-purchase parking

You can pre purchase parking at selected car parks, it is not available at all car parks, and it may not be available for specific dates and times. If pre purchase is not available, the drive up rates will be listed so you can estimate your parking cost before you arrive at the car park.  

Search options:
You can search by car park name, address or location. You can also enter the exact dates and times you want to enter and exit the car park to estimate your parking charges.

Payment methods:

• Apple Pay: Apple Pay is available on the Times PARKING website. To set up Apple Pay, open the Wallet app on your iPhone and tap the “+” sign to add your credit or debit card. 
• Google Pay: Google Pay is available on any device with a Google account. Download the Google Pay app from the Google Play Store and follow the instructions to add your credit or debit card.
• Payment Cards: If you wish to use a payment card (debit or credit card), you can add the card details to your account.  Your card details will be stored externally (in encrypted format) on a PCI compliant Card Safe service. The payment card details will be linked to your online purchasing account for future purchases.

How do I find my PIN if I didn’t receive the email?

You can find your PIN if you log into your account on our website: 

1. Log in / Sign in to your account
   • Note: Sign‑in is not automatic on the website.
2. Navigate to:
   • Desktop: Account (the little person-in-a-circle icon)
   • Mobile browser: Purchases on the blue footer bar (next to the Account icon)
3. Go to Upcoming Purchases
   • Your PINs will be displayed here.
4. If you added the purchase to your Apple Wallet or Google Wallet at checkout, you’ll also find the PIN stored there.

How to update, amend, or cancel an online purchase

Find the purchase you wish to change:
When signed in, select ‘Purchases’ (calendar icon) in the Account tab on the website. You can update as required. Fees/charges may apply, and there may be cancellation/amendment restrictions as per the terms and conditions of your parking product.

Cancellation refunds:
If you cancel one purchase, your refund will be credited to the payment card you used to make the purchase as long as the cancellation is within the time conditions for the product purchased. A $1.00 cancellation fee will be deducted, and you should allow 5-10 business days for the refund to be credited into your account.  

Please note, you cannot claim any refunds for unused paid parking or cancel your online purchase if it is not within the cancellation period of 60 minutes prior to entry time. Full Terms and Conditions can be found here at item 7.

If you have paid in full or partially using an online credit, the amount will be credited back to your account.  A $1.00 cancellation fee applies. If you have purchased multiple parking products in the one transaction, you will only be entitled to a refund for future dates and times. Any expired parking purchases will not be refunded.  

Cancelling payments made with apple pay:
Select the purchase in your account and follow the prompts to cancel. There is a $1 cancellation fee that requires you to reconfirm payment in your Apple Pay Account for security reasons. The parking fee less $1 will then be refunded to the original card used.  

Cancelling payments made with google pay:
Select the purchase in your account and follow the prompts to cancel. There is a $1 cancellation fee that requires you to reconfirm payment in your Google Pay Account for security reasons. The parking fee less $1 will then be refunded to the original card used.  

Difficulty paying online 

Calendar date selection not working:
Please ensure your screen resolution is set to 100%. It has been reported that on desktop and mobile devices, the date and day of the week may not align correctly below 75%.  

Can’t create an account:
In rare cases, you may find you cannot create an account because your email address is associated with previous account. Please use a different email address or use the ‘forgot password’ option to reset your password.  

How to enter and exit a car park with an online purchase 

At entry:
At most of our car parks, you can enter using the unique QR code or PIN you received when you made the purchase online. Simply drive up to the entry device and either select “Scan QR code” or “Enter PIN”. You can find your PIN and QR code in the ‘Account’ tab under ‘Purchases’ when signed in on the website or in your Google or Apple Wallet if have saved the purchase details to your wallet 

At exit:
Simply proceed to the exit and enter the same PIN or scan the QR code. If you have exceeded the time conditions of your purchase, you may have to pay additional charges using your credit card.  

How to change your password 

Simply select ‘forgot password’ before you log in to the website or app. You will receive an email; follow the link to update your password.  

How to add or update your payment card 

Adding a payment card:
When you create an account, you will be prompted to add a payment card. This payment card will automatically apply as the default payment method until you decide to add an additional payment card to your account or use Apple or Google Pay. 

Adding additional payment cards:
Once logged into your account on the website, click on the account button. Then proceed to click ‘Payment Methods’ where you will be able to add an additional payment card. You can also choose which card you prefer as your default payment card from the list provided.  

Removing payment cards:
Payment cards can only be able to be removed if there are no active parking sessions attached to them. To delete a card, simply click the delete button next to the payment card you wish to remove.  

Choose a different card at checkout

Specify which card to debit:
At checkout, you will be able to select the payment card you wish to use. You can select one of these options. If you don’t select a card, the preselected default payment card will be debited. 

Click here to learn more about receipts.