General Enquiries

Car park entry and exit

If you’re in a car park and need immediate assistance, press the HELP button at the boom gate or pay station to speak with our 24/7 customer experience team. 

How to enter and exit a car park if you have pre-purchased parking

At entry:
At most of our car parks, you can enter using the unique QR code or PIN you received when you made the purchase online. Simply drive up to the entry device and either select “Scan QR code” or “Enter PIN”. You can find your PIN and QR code in the ‘Account’ tab under ‘Purchases’ when signed in on the website or in your Google or Apple Wallet if have saved the purchase details to your wallet 

At exit:
Simply proceed to the exit and enter the same PIN or scan the QR code. If you have exceeded the time conditions of your purchase, you may have to pay additional charges using your credit card.  

How to enter and exit the car park when you drive up and pay on the day

At entry:
Our car parks use different equipment and how to enter will vary depending on the equipment used.

Boom gate and entry device:
Scan your credit/debit card to enter and use the same card to exit. You still need to scan even if there is a free parking period because this is how we track your time of entry.

Pay machine:
Please read the signage at the car park as the parking rates and requirements can vary. 
Pay machines in the car park or at the exit may require you to add your vehicle registration or pay and display a ticket on your car’s dashboard. Please check what is required and ensure enter your vehicle registration correctly or the ticket is visible. Otherwise, you may receive a breach notice. 

At exit:
Our car parks have a short grace period to allow you to leave the car park once you have paid. Additional charges may apply if you take too long to leave once payment is made.    

If the boom gate doesn’t open, press the HELP button. You can also call 02 8000 8790.
Do not try to lift or damage the gate as charges will apply and cameras are in operation. 

If you have an exit voucher given to you by a retailer or other business (often a promotional code or QR code), follow the prompts to use it at the exit device. These cannot be applied after you have made a payment if you miss a step. 

The car park is full, what can I do?

We do our best to manage occupancy in our car parks but there are times when there’s an increase in If you can’t find an available bay, please press the intercom button at the entry, exit or automatic pay station and our customer experience team will direct you to a nearby car park.  

What if I've lost my ticket?

Your parking ticket has your time of entry, so if you lose it, we can’t determine the length of your stay, and a lost ticket fee will apply. You can pay the lost ticket fee by selecting Lost Ticket on the car park equipment. You can also pay by pressing the intercom or calling us on  02 8000 8790.

The lost ticket fee amount will be listed on the rate board at the pay station, or at the entry and exit of the car park. We strongly recommend keeping your ticket in a safe place to ensure you only pay for the time you stay. We also recommend keeping your ticket away from your mobile phone, as this may damage the magnetic strip. 

The boom gate is up

Please ensure you always use your online PIN or QR Code or credit card upon both entry and exit at the device by the boom gate, even if the boom gate is up. 

If you do not use your PIN or QR Code or the same credit card you used at entry, it will not allow you to exit the car park.

How do I know if a car park is open or suitable for my car?

We've included information about operating hours, parking types, payment options and height restrictions on our website for each car park. We recommend that you check your preferred car park details prior to making an online purchase or before entering the car park.