Tax Receipts for Parking

Important Information

We advise all customers to download receipts at the time of purchase, as they may not always be available post-purchase depending on the payment method and the time elapsed since the transaction. 

Receipts for online purchases

Sign in to your Times PARKING account to view and download tax receipts for current or past pre-paid purchases.

At the time of purchase:

• Scroll to the bottom of the purchase screen.
• Click 'Download Receipt'.
• Check your downloads folder for the PDF (location may vary on Mac).

After the purchase date:

1. Open the ‘Account’ tab on the website
2. Select the ‘Purchases’ tab
3. Upcoming Purchases: Select the item and click 'Download Receipt' under each item.
4. Past Purchases: Find used, unused, and cancelled purchases in the ‘Past’ purchases tab. Select the item and click 'Download Receipt.'

If multiple purchases are made in a single transaction, they will appear as separate items on the same receipt.

How to see an overview of all your past online purchases

 Sign in to your Times PARKING account to view and download tax receipts for current or past pre-paid purchases. 

• Open the 'Account' tab on the website - Bottom right on mobile devices - Top navigation bar on a desktop computer or laptop.
• Select 'Activity Statement'.

Your most recent transactions will appear, and you can filter by date range. To download an 'Activity Statement' click the Download CSV button. This file is not a tax receipt. 

Receipts for casual/drive up parking

If you swiped a payment card on entry:
At the exit gate, swipe the same card used on entry and follow the prompts to add your mobile number. You will be sent SMS containing a link to download your tax receipt. 

If you are paying at a pay machine in the car park:
In-car park pay machines offer the opportunity to get a receipt at the time of payment. We advise all customers to print receipts at this time, as they may not always be available post-purchase. 

How to update, amend, or cancel an online purchase

Find the purchase you wish to change:
When signed in, select ‘Purchases’ (calendar icon) in the Account tab on the website. You can update as required. Fees/charges may apply, and there may be cancellation/amendment restrictions as per the terms and conditions of your parking product. 

Cancellation refunds:
If you cancel one purchase, your refund will be credited to the payment card you used to make the purchase as long as the cancellation is within the time conditions for the product purchased. A $1.00 cancellation fee will be deducted, and you should allow 5-10 business days for the refund to be credited into your account. Please note, you cannot claim any refunds for unused paid parking if it is not within the cancellation period of 60 minutes prior to entry time. Full Terms and Conditions can be found here at item 7. 

Partially paid or fully paid using online credit:
If you have paid in full or partially using an online credit, the amount will be credited back to your account.  A $1.00 cancellation fee applies. If you have purchased multiple parking products in the one transaction, you will only be entitled to a refund for future dates and times. Any expired parking purchases will not be refunded.  

Cancelling payments made with apple pay:
Select the purchase in your account and follow the prompts to cancel. There is a $1 cancellation fee that requires you to reconfirm payment in your Apple Pay Account for security reasons. The parking fee less $1 will then be refunded to the original card used.  

Cancelling payments made with google pay:
Select the purchase in your account and follow the prompts to cancel. There is a $1 cancellation fee that requires you to reconfirm payment in your Google Pay Account for security reasons. The parking fee less $1 will then be refunded to the original card used.  

How to add or update your payment card 

Adding a payment card:
When you create an account, you will be prompted to add a payment card. This payment card will automatically apply as the default payment method until you decide to add an additional payment card to your account or use Apple or Google Pay. 

Adding additional payment cards:
Once logged into your account on the website, click on the account button. Then proceed to click ‘Payment Methods’ where you will be able to add an additional payment card. You can also choose which card you prefer as your default payment card from the list provided.  

Removing payment cards:
Payment cards can only be able to be removed if there are no active parking sessions attached to them. To delete a card, simply click the delete button next to the payment card you wish to remove.  

Choose a different card at checkout

Specify which card to debit:
At checkout, you will be able to select the payment card you wish to use. You can select one of these options. If you don’t select a card, the preselected default payment card will be debited.