Airports

A complete landside services solution

We deliver a seamless landside experience from the moment passengers arrive to the moment they leave. Times PARKING provides integrated airport car park, valet and kerbside management services designed to improve traffic flow, increase revenue and create a safer, more efficient journey for passengers, staff and transport partners.

We know that airport landside operations can be complex, high-volume environments where every interaction matters. From car park access and valet arrival to taxi, rideshare and bus coordination, we help airports reduce congestion, improve utilisation and deliver a smoother passenger experience.

Car park management

We manage airport parking operations with a focus on access, availability, customer experience and commercial performance. Our teams support day-to-day operations, peak demand periods and long-term optimisation through clear processes, reporting and technology-enabled service delivery through:

• Capacity optimisation and traffic flow support
• On-site customer service and incident response
• Equipment monitoring, fault reporting and operational reporting
• Cleanliness, safety and compliance checks

Valet parking services

Valet parking gives passengers a premium, convenient way to begin and end their journey. We design valet services around airport demand, passenger expectations and available infrastructure.

• Friendly and efficient customer greeting and vehicle handover
• Driver grading for luxury and high-performance vehicles
• Flexible staffing for peak demand, disruptions and major travel periods

Kerbside management

Busy kerbsides require active management, clear communication and fast issue resolution. Our kerbside teams help coordinate passenger drop-off and pick-up zones, taxis, rideshare, buses and authorised commercial transport to support safety, compliance and a better passenger flow.

• Taxi, rideshare, bus and commercial vehicle coordination
• Queue management and congestion reduction
• Kerbside customer assistance
• Real-time communication with control rooms and airport stakeholders

Our specialised approach

We combine people, process and technology to give airport partners greater visibility across landside operations. Reporting can include equipment status, traffic conditions, incidents, service quality, cleanliness and workforce activity, helping airport teams make informed operational and commercial decisions.

Our airport teams are trained for high-pressure, safety-focused environments. We support business-as-usual operations, peak demand, emergency response and disruption management through structured training, clear escalation pathways and a flexible workforce model.

Your trusted partner

With decades of experience in managing landside services, you can rely on us to take manage every aspect of our landside operations and know that your customers and partners are in good hands. 

Airports in Australia and New Zealand today rely on us to provide landside services for them because of our people-first approach, and a flexible workforce ready to meet the demands of dynamic airport environments, as well as:

• Specialist experience in complex parking and mobility environments
• Integrated car park, valet and kerbside capability
• Customer-first teams trained to represent your airport brand
• Operational reporting that supports performance improvement
• Scalable workforce support for seasonal peaks and disruption events

Why partner with us?

Times PARKING delivers best-in-class service through:

• Cross-utilisation of staff across functions
• Streamlined processes
• Driver logs for accountability
• Body cams for conflict resolution
• Mystery shopping for quality assurance
• Customer vehicle diagnostics to prevent fraudulent claims
• Cost-plus model providing transparency and collaboration

Talk to one of our airport experts today